EMPLOYEE RELATIONSHIP MANAGEMENT AND EMPLOYEE OUTCOMES IN SELECTED DEPOSIT MONEY BANKS IN OGUN STATE, NIGERIA

EMPLOYEE RELATIONSHIP MANAGEMENT AND EMPLOYEE OUTCOMES IN SELECTED DEPOSIT MONEY BANKS IN OGUN STATE, NIGERIA

Author by Dr. Olive Egbuta

Journal/Publisher: International Journal Of Economics, Commerce And Management

Volume/Edition: 8

Language: English

Pages: 12 - 19

Abstract

Many literature on employee relationship observed that in order for employees to be productive,
effective employee relationship management (ERM) must be put in place to aid employee
outcomes. This study evaluates the effect of employee relationship management and employee
outcomes of selected deposit money banks in Ogun State, Nigeria. Survey research design was
adopted for the study. The population of this study consists of employees of the four selected
deposit money banks (United Bank of Africa, Zenith Bank Plc, Access Bank Plc and Guaranty
Trust Bank) located in Ogun state, Nigeria which amounts to 1630 employees. Using Raosoft
Calculator, the sample size was 406 and stratified sampling technique was employed. For data
collection, the questionnaire was developed by using a six point Likert scale. The researchinstrument was validated and data gathered was analysed using descriptive statistics and
simple linear regression analysis which was carried out with the aid of statistical package for
social sciences (SPSS) version 21 to test the hypothesis. The findings revealed that there is a
positive and significant effect of communication on employee commitment (? = 0.702, R= 0.505,
R2 = 0.255, F = 111.954, p<0> citizenship behaviour (? = 0.608, R= 0.554, R2 = 0.307, F = 144.619, p<0> concluded that Employee relationship management contribute immensely towards employee
outcomes of selected deposit money banks in Ogun State, Nigeria. The study therefore,
recommends that management team of the selected deposit money banks should not ignore the
role of good communication and good leadership as without these strategies, organisational
development cannot be achieved. 


Other Co-Authors