The Impact of Employee Relationship Management on Job Satisfaction and Turnover Intention in Selected Deposit Money Banks in Ogun State, Nigeria

The Impact of Employee Relationship Management on Job Satisfaction and Turnover Intention in Selected Deposit Money Banks in Ogun State, Nigeria

Author by Dr. Olive Egbuta

Journal/Publisher: The International Journal Of Business & Management

Volume/Edition: 8

Language: English

Pages: 307 - 315

Abstract

The focus of this study is to gain an insight about the impact of employee relationship management on job satisfaction
and turnover intention of selected deposit money banks in Ogun State, Nigeria which will aid job satisfaction and reduce
turnover intention. Survey research design was adopted for the study. The population of this study consists of employees
of the four selected deposit money banks (United Bank of Africa, Zenith Bank Plc, Access Bank Plc and Guaranty Trust
Bank) located in Ogun state, Nigeria which amounts to 1630 employees. Using Raosoft Calculator, the sample size was
406 and stratified sampling technique was employed. Both adapted and self-structured questionnaires were
administered to the respondents. The questionnaire was developed by using a six point Likert scale. Regression analysis
was used to analyse the hypothesis which was supported while the research instrument was validated and data gathered
was analysed using descriptive statistics and simple linear regression analysis which was carried out with the aid of
statistical package for social sciences (SPSS) version 23.0 software to test the hypothesis. The findings revealed that
there is a positive and significant effect between trust on job satisfaction (? = 0.833, R= 0.634, R2 = 0.402, F = 219.108,
p<0 xss=removed xss=removed xss=removed xss=removed> 78.102, p<0> turnover intention of selected deposit money banks in Ogun State, Nigeria. The study therefore, recommends that
management team of the selected deposit money banks should not ignore the relevance of employee trust on
management and employee participation in decision making because they help in the development of an organisation.


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