Queue Management Systems for Congestion Control: Case study of First Bank, Nigeria
Authors:
MAITANMI Olusola
Publication Type: Journal article
Journal:
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Abstract
This paper is centred on the single-channel waiting line systems with Poisson arrivals and exponential service times in First Bank, Nigeria. They represent stages of customer flow management processes. Waiting systems are stochastic mathematical models and they represent the describing base of the waiting phenomena, service processes, and prioritization among others. Mathematical models of queuing theory present interest in modelling, designing and analysing information networks. The expanded networks of First Bank and years of establishment/service should bring about modern technologies of attending to customers in banking halls across the globe thereby increasing their turn out and efficiency of carrying out business. This paper presents the single-channel waiting line model in First Bank, Nigeria.